At A2Z Fashion Bank, we’re all about making your shopping experience smooth and enjoyable. From placing your order to receiving it at your doorstep, we’ve got you covered. Here’s everything you need to know about our shipping and return process.
Free Shipping for Every Order
We’re thrilled to offer free shipping on every single order. No minimum purchase required—just simple, straightforward shopping. Whether you’re ordering one item or many, there are no extra shipping costs to worry about. We deliver to cities, towns, and even remote areas through trusted courier services to ensure your order arrives safely.
After placing your order, you’ll receive a confirmation email with the estimated delivery time. Orders usually ship within 2-3 business days, and most deliveries take between 3-7 business days, depending on where you’re located. Keep in mind that these are estimates, and sometimes factors beyond our control, like weather or shipping delays, might affect your delivery.
Order Tracking
As soon as your order is shipped, we’ll send you an email with a tracking number. You can use it to follow your package’s journey to your door. If you need help tracking your order, our support team is just an email away and happy to assist.
Delivery Delays or Problems
While we always aim for quick deliveries, sometimes there may be delays. If your package doesn’t arrive within the expected timeframe, let us know and we’ll look into it right away. If your package is lost or damaged in transit, contact us as soon as possible, and we’ll either send you a replacement or give you a full refund.
Our Simple Return Policy
Not happy with your purchase? No problem! You can return your item(s) within 7 days of receiving them for a full refund.
How to Return an Item
If you’d like to return something, you’ll need to send it back to us. The cost of return shipping is your responsibility, but we suggest using a trackable service to ensure it reaches us safely. Once we receive the item in its original, unused condition, we’ll process your refund within 7-10 business days.
What’s Eligible for Return?
To be eligible for a return, your item must be in the same condition you received it—unused and in the original packaging. Items that have been worn, used, or damaged may not be eligible for a full refund.
Some items, like final sale products or customized orders, can’t be returned. Be sure to check the product page for any specific return restrictions before purchasing.
Return Pickup Option
If returning the item yourself isn’t convenient, we offer a pickup service. We’ll collect the item from your location, but a shipping fee will be deducted from your refund. The exact amount will depend on the item’s size and your location, and we’ll let you know the cost before arranging the pickup.
Once we receive the item and confirm it’s in the right condition, we’ll issue your refund, minus the shipping fee, within 7-10 business days.
Refunds
After we’ve received and inspected your returned item, we’ll email you to confirm that your refund has been processed. Refunds will go back to your original payment method and usually take about 7-10 business days to reflect in your account, depending on your payment provider.
If we arranged the return pickup, the shipping fee will be clearly itemized and deducted from the refund amount.
Non-Returnable Items
Some items can’t be returned or refunded, including:
Final sale items
Gift cards
Personalized or custom-made products
Used or damaged items
Please check the product’s return policy before completing your purchase. If you have any questions about what’s eligible for return, feel free to reach out to us for clarification.
Exchanges
We currently don’t offer direct exchanges. If you need a different size, color, or style, you’ll need to return the original item for a refund and place a new order for the replacement.
Get in Touch
If you have any questions about shipping, returns, or anything else, don’t hesitate to reach out to our customer support team at [insert contact details]. We’re always happy to help.
Thank you for choosing A2Z Fashion Bank! We appreciate your business and look forward to serving you again soon.